Who ships your order
Every order placed on our site is fulfilled and shipped by a licensed liquor retailer in our network, not by us. That is how spirits are sold online legally. Your order confirmation and tracking come through our store; the box comes from the retailer. The charge appears on your statement as BEVSTACK-WINE/LIQR, so do not be alarmed when you see it.
An order is accepted when the retailer ships it. In the rare case the retailer cannot fulfil an order, your card is credited back in full.
Where we ship
To most states. Checkout confirms your address before you pay, so you will never be charged for an order that cannot ship. We cannot deliver to PO boxes, freight forwarders or parcel lockers, because someone over 21 has to sign for the box in person. By ordering you confirm that you are 21 or over, that the bottle is for you or a gift to someone 21 or over, and that it is not for resale.
The signature
Federal and state law require an adult signature on delivery of alcohol. The carrier will ask for government-issued ID from anyone who looks under 21 and will not leave the package unattended. If nobody is home, the carrier tries again on a later business day. Please ship to an address where an adult will be in during the day, which for many people means work rather than home.
If the address you entered was wrong, or nobody signs and the package goes back to the retailer, email orders@denadatequila.com straight away. A returned order is refunded for the cost of the bottles, less shipping and a restocking fee, so it is worth catching early.
How long it takes
Orders usually leave the retailer within one to two business days and arrive in two to five business days, depending on where you are. Shipping cost is shown at checkout before you pay. In extreme heat or cold the retailer may hold a shipment for a day or two to protect the bottle. Holiday cut-off dates go out by email.
Broken, missing or wrong
It happens, and it is easy to fix. Email orders@denadatequila.com within three days of delivery with your order number and clear photos or a short video of the bottle and the box. Tell us whether you would like a replacement or a refund. We review the photos and confirm by email, and an approved refund goes back to your original payment method. You do not need to ship anything back.
Returns and cancellations
All sales are final. State laws on shipping alcohol mean we cannot accept returns or exchanges, opened or unopened. If you need to change or cancel an order, email us with the order number as soon as you can; if the retailer has not shipped it yet we will do our best to catch it, and if it has, the policy above applies. If we or the retailer made a pricing or listing error, we cancel the order and refund it in full.
Sending a gift
You can ship to a friend. Enter their address at checkout; they will need to be 21 or over and sign for it. Tell them it is coming so it does not go back to the retailer.
Questions
Write to orders@denadatequila.com. It comes straight to Danny and Adam, and you will hear back the same day on weekdays. The full legal version of all of this is in section 4 to 7 of our Terms of Use.
Last updated September 2026
